Frequently Asked Questions

Everything you need to know about shopping with TENGA STORE.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.

Do you ship internationally?

Yes, TENGA STORE ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I find my correct size?

Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your materials sustainably sourced?

We are committed to ethical fashion. Many of our collections utilize organic cotton and recycled polyester to minimize our environmental footprint.